Before the assessment I had no idea how useful it would turn out to be. The staff are very friendly over email, phone and in person, I certainly felt like I was being treated as a person rather than a number which was great. During my assessment, the assessor was very thorough and made detailed notes whilst still being very attentive, we discussed many items and technologies that may have been helpful during my studies, many of which were things I was not aware would be available! All equipment was arranged and delivered efficiently and I made good use of it all! Great experience with Broadbent & co overall, no complaints.